Legal

1. About Nseu Link

Nseu Link is a technology platform that helps users find and offer rides.

Nseu Link does not provide transportation services, own or operate vehicles, employ drivers, or act as a transport operator.

Nseu Link provides a platform through which users can:

• Search and view available trips.
• Offer rides by posting trip information.
• View driver and vehicle information where provided.
• Contact other users directly regarding a trip.
• Manage their accounts and trip information.

Any agreement to travel, including the actual transportation arrangement, is made directly between the users involved.

2. User Accounts

To use certain features of Nseu Link, you must create an account.

You agree to provide accurate and up-to-date information, including:

• Full name.
• Phone number.
• Email address, where provided.
• Password.
• Other information requested by the App.

Your password is securely stored and should not be shared with other people.

You are responsible for maintaining the security of your account and for all activity carried out through your account.

You must notify Nseu Link if you believe that your account has been accessed or used without your permission.

3. Passenger Use

Passengers may use Nseu Link to browse and search for available trips.

Passengers can view available trip information such as:

• Departure location.
• Destination.
• Date and time.
• Available seats.
• Price per seat.
• Driver information.
• Vehicle information.
• Other information provided by the driver.

Passengers may contact drivers directly to discuss and arrange a trip.

Nseu Link does not charge passengers to browse trips or contact drivers.

Nseu Link does not collect or process the actual fare paid between a passenger and driver for a ride.

4. Driver Use

Users who wish to offer rides through Nseu Link may use the Driver features of the App.

Before posting a trip, a driver may be required to:

• Have an eligible Nseu Link account.
• Have an active driver subscription.
• Add vehicle information.
• Provide accurate trip information.

Drivers may provide information including:

• Departure location.
• Destination.
• Date and time.
• Available seats.
• Price per seat.
• Vehicle information.
• Additional notes.

Drivers are responsible for ensuring that the information they provide is accurate and not misleading.

Drivers may update or cancel their trips through the App where the relevant functionality is available.

5. Driver Subscriptions

Certain Driver features require an active subscription.

Nseu Link may offer different subscription plans with different prices and durations. Available plans, prices, and durations may change from time to time.

A driver must have an active subscription to access features that require a subscription, including posting trips where applicable.

Subscription payments are payments for access to Nseu Link's platform features. They are not payments for transportation services or ride fares.

A subscription does not guarantee that a driver will receive passengers or earn money from offering rides.

6. Payments

Nseu Link may use third-party payment providers to process subscription payments.

Payment information may be processed through payment providers such as mobile money operators or payment gateways.

Nseu Link does not store your mobile money PIN or full payment card details.

Payment transactions may be subject to the terms and conditions of the relevant payment provider.

Unless expressly stated otherwise, Nseu Link does not process or collect the fare paid directly between a passenger and driver.

7. Ride Arrangements Between Users

Nseu Link provides a platform for users to discover and offer rides, but the actual transportation arrangement is made directly between the users.

Users are responsible for agreeing on matters such as:

• Whether the trip will take place.
• Pickup arrangements.
• Final travel arrangements.
• The amount to be paid for the ride.
• Meeting arrangements.
• Any changes or cancellation of the trip.

Nseu Link does not guarantee that a trip will take place or that a user will be available at the agreed time.

8. Safety

Your safety is important, but Nseu Link cannot guarantee the safety, identity, conduct, qualifications, condition of a vehicle, or driving ability of any user.

Users should exercise reasonable caution when arranging or taking a ride.

Before travelling, passengers should consider:

• Verifying the driver's identity.
• Confirming the vehicle and registration details.
• Confirming the trip details.
• Asking the driver for relevant legal or vehicle documentation where appropriate.
• Meeting in a safe and suitable location.
• Informing someone they trust about their travel arrangements.

Drivers should also take reasonable steps to verify passengers and ensure that their vehicle and driving arrangements comply with applicable laws.

Users should not enter a vehicle or proceed with a trip if they feel unsafe.

9. Driver Responsibilities

Drivers are responsible for:

• Providing accurate trip information.
• Providing accurate vehicle information.
• Ensuring that they are legally permitted to drive and offer the relevant transportation service.
• Maintaining their vehicle in a safe and roadworthy condition.
• Complying with applicable traffic, transport, insurance, licensing, and other laws.
• Treating passengers respectfully.
• Not using Nseu Link for unlawful activities.

Nseu Link does not verify or guarantee that every driver meets all legal or regulatory requirements.

10. Passenger Responsibilities

Passengers agree to:

• Provide accurate account information.
• Provide accurate information when communicating with drivers.
• Respect drivers and other users.
• Follow reasonable safety instructions.
• Not use Nseu Link for unlawful purposes.
• Not provide false or misleading information.
• Not misuse another person's account or information.

Passengers are responsible for making their own decision about whether to accept a ride.

11. Trip Information

Trip information is provided by users.

Nseu Link does not guarantee that trip information provided by users is always accurate, complete, current, or available.

A trip may be changed, cancelled, expired, or removed from the platform.

Users should confirm important trip details directly with the other party before travelling.

12. User Content

Users may provide information such as:

• Profile information.
• Vehicle information.
• Trip information.
• Notes.
• Reviews and ratings.

You are responsible for the information and content you submit to Nseu Link.

You must not submit content that:

• Is false or misleading.
• Is unlawful.
• Harasses, threatens, or abuses another person.
• Infringes another person's rights.
• Contains malicious software.
• Is intended to scam or defraud another user.

Nseu Link may remove content that violates these Terms or creates a risk to users or the platform.

13. Reviews and Ratings

Where available, users may rate or review other users after a trip or interaction.

Reviews should be honest and based on genuine experiences.

Users must not:

• Submit fake reviews.
• Manipulate ratings.
• Threaten someone to obtain a positive review.
• Use reviews to harass or abuse another user.

Nseu Link may remove reviews that violate these Terms.

14. Prohibited Activities

You must not use Nseu Link to:

• Commit or facilitate illegal activities.
• Create fake accounts.
• Impersonate another person.
• Provide fraudulent information.
• Scam or defraud other users.
• Harass, threaten, or abuse users.
• Circumvent subscription or payment requirements.
• Attempt to gain unauthorized access to the App or its systems.
• Introduce malicious software or code.
• Interfere with the operation of the App.
• Collect or misuse another user's personal information.
• Use the platform for purposes that violate applicable laws.

15. Account Suspension and Termination

Nseu Link may suspend, restrict, or terminate an account if we reasonably believe that the user:

• Violated these Terms.
• Provided false or fraudulent information.
• Misused the platform.
• Engaged in unsafe or unlawful conduct.
• Attempted to compromise the security of the platform.
• Used the platform in a way that could harm other users or Nseu Link.

Users may stop using the App at any time.

Where permitted by applicable law, Nseu Link may retain certain information after account termination where necessary for legal, security, fraud-prevention, dispute-resolution, or legitimate business purposes.

16. Privacy

Your use of Nseu Link is also subject to our Privacy Policy.

The Privacy Policy explains what information we collect, how we use it, how it may be shared, and how it is protected.

By using Nseu Link, you acknowledge that you have read and understood the Privacy Policy.

17. Platform Availability

We aim to keep Nseu Link available and functioning reliably, but we do not guarantee that the App will always be:

• Available.
• Error-free.
• Secure.
• Free from interruptions.
• Compatible with every device.

The App may occasionally be unavailable because of maintenance, updates, technical problems, network issues, or circumstances beyond our control.

18. Limitation of Responsibility

Nseu Link is a technology platform and is not a transportation provider.

To the extent permitted by applicable law, Nseu Link is not responsible for:

• The conduct of drivers or passengers.
• The condition, safety, or legality of a vehicle.
• The accuracy of information provided by users.
• Injuries, accidents, loss, damage, or other incidents arising from transportation arranged between users.
• Missed trips or changes to trip arrangements.
• Disputes between users.
• Losses resulting from information supplied by another user.

Users are responsible for exercising reasonable judgment when using the platform and arranging or accepting rides.

Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited under applicable law.

19. Intellectual Property

The Nseu Link name, logo, branding, software, interface, designs, graphics, and other platform content are owned by or licensed to Nseu Link unless otherwise stated.

You may not copy, reproduce, modify, distribute, sell, or commercially exploit Nseu Link's intellectual property without permission.

20. Changes to These Terms

We may update these Terms from time to time.

When we make changes, we may update the “Last updated” date at the top of this document.

Where appropriate, significant changes may also be communicated through the App or other available communication channels.

Your continued use of Nseu Link after updated Terms become effective means that you accept the revised Terms.

21. Governing Law

These Terms are governed by the laws of the Republic of Malawi.

Any dispute relating to these Terms or your use of Nseu Link shall be handled in accordance with applicable laws and legal procedures in Malawi.

22. Contact Us

If you have questions, concerns, complaints, or requests relating to these Terms, you can contact us at:

23. Acceptance

By creating an account or using Nseu Link, you confirm that:

• You have read and understood these Terms.
• You agree to comply with these Terms.
• You understand that Nseu Link is a platform connecting users and is not the provider of transportation services.
• You understand that passengers do not pay Nseu Link to access or contact drivers.
• You understand that driver subscriptions provide access to applicable platform features and are separate from any ride fare agreed between users.
• You understand that you are responsible for exercising reasonable caution when arranging or taking a ride.

If you do not agree to these Terms, please do not use Nseu Link.