Nseu Link
Privacy Policy
Last updated: August 28, 2026
This Privacy Policy explains how Nseu Link (“the App”, “we”, “us”, “our”) collects, uses, shares, and protects information when you use our mobile application to arrange and book carpool/ride trips and pay for related services.
By creating an account or using the App, you agree to the collection and use of information as described in this policy.
1. Information We Collect
1.1 Account Information
When you register, we collect:
- Phone number (used as your account identifier and for login)
- Password (stored securely, hashed — we never store or transmit it in plain text)
- Full name
- Email address (optional)
- Account role (Passenger or Driver)
1.2 Trip Information
When you create, search, or book a trip, we collect:
- Pickup and destination locations (as text, and optionally as map coordinates)
- Trip date and time
- Price per seat and number of seats
- Optional notes and a contact phone number for the trip
1.3 Vehicle Information (Drivers only)
If you register as a driver, we collect vehicle make, model, color, and license plate number.
1.4 Payment Information
When you make a payment (e.g. for a subscription or trip), we collect your mobile money number and process the transaction through a third-party mobile money payment gateway (such as TNM Mpamba or Airtel Money). We receive and store transaction identifiers, status, and amount — we do not collect or store your mobile money PIN, and we do not store full payment card numbers; these are handled directly by the payment provider.
1.5 Authentication Data
When you log in, the App stores a secure session token on your device (using your device’s secure storage) so you don’t have to log in every time. This token is not shared with any third party.
1.6 Information We Do Not Collect
The App does not access your device’s GPS/location in the background, camera, contacts, or photo library, and does not use any third-party analytics or advertising SDKs.
2. How We Use Your Information
- To create and manage your account
- To connect drivers and passengers for trip bookings
- To process payments for subscriptions or services
- To communicate with you about your account, trips, or transactions
- To maintain the security and integrity of the App
- To comply with legal obligations
3. How We Share Your Information
We share information only as necessary to operate the App:
- Other users: when you book or offer a trip, your name, phone number, and (for drivers) vehicle details are shared with the matched passenger/driver so they can coordinate the trip.
- Payment processors: mobile money number and transaction details are shared with our payment gateway and the relevant mobile money operator (TNM/Airtel) solely to process your payment.
- Legal requirements: if required by law, regulation, or legal process.
We do not sell your personal information to third parties.
4. Data Storage and Security
Authentication tokens are stored using your device’s secure storage system. Account, trip, vehicle, and payment records are stored on our backend servers, protected using industry-standard security measures. While we take reasonable steps to protect your information, no method of electronic storage or transmission is 100% secure.
5. Data Retention
We retain your account and trip data for as long as your account is active, or as needed to provide the service, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account and associated data at any time (see Section 7).
6. Your Rights and Choices
- You can access and update your account information within the App.
- You can request deletion of your account and personal data by contacting us at the email below.
- You can stop using the App at any time.
7. Children's Privacy
The App is not intended for use by children under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the “Last updated” date at the top of this policy. Continued use of the App after changes are posted constitutes acceptance of the revised policy.
9. Contact Us
If you have questions about this Privacy Policy or wish to exercise your data rights, contact us at: